How AI Can Handle Your Customer Replies (Without Sounding Robotic)

Hey "there",

Let’s be real:
Most local business owners don’t have time to reply to every Facebook comment, every Google review, or every lead inquiry.

But when you ignore these things, it can quietly hurt your business.

Here’s why:

• Slow replies = lost customers

• Ignored reviews = lost trust

The good news?
AI can help you handle customer replies faster—without sounding like a robot.

Try These 3 Customer Service & Review Prompts:

1️⃣ Reply to Google Reviews (Fast)

Copy/paste this into ChatGPT:

"Write a friendly, professional reply to this 5-star Google review from a happy customer: [paste the review here]. Make it sound personal, not canned."

Why?
Google rewards businesses that reply to reviews.
Customers do too.

2️⃣ Handle Negative Reviews (Gracefully)

Copy/paste:

"Write a calm, professional reply to this negative Google review. Apologize for the experience, offer to make it right, and keep the tone friendly and solution-focused. Here’s the review: [paste the review here]."

Why?
A great response to a bad review can actually win you new customers.
People notice when you handle things with class.

3️⃣ Quick Reply to Leads

Copy/paste:

"Write a short, friendly message to send to a customer who just inquired about [your service]. Thank them, let them know you’ll get back with details soon, and make it sound personal."

Why?
When you respond faster than the competition, you usually get the job—even if you’re not the cheapest.

Pro Tip:

AI won’t replace you—but it can remove the mental load of figuring out what to say.

Use AI to draft your replies, then tweak the tone if needed.

What’s coming next?

In the next email, I’ll show you how to use AI to:

• Write simple local website content

• Get more traffic from Google without paying for ads

Talk soon,
Mike Linley

P.S. Want me to send you a PDF bundle of all the prompts so far?
Just reply and I’ll send it over.